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Refund Policy

FoodLink believes in fairness and transparency. This refund policy explains when refunds are applicable and how issues are handled.

General Policy

FoodLink acts as a technology platform connecting customers and restaurants. Once an order is placed and accepted by the restaurant, it is immediately processed.

Please note: Food items are perishable, therefore refunds are not guaranteed once food preparation has started.

When Refunds Are Applicable

Refunds may be considered in the following cases:

• Order was confirmed but not prepared or delivered
• Wrong or missing items due to restaurant error
• Order cancelled by restaurant or delivery partner
• Payment deducted but order not received

When Refunds Are Not Applicable

Refunds will not be provided if:

• Customer changes mind after order confirmation
• Delay caused due to traffic, weather, or local issues
• Incorrect address or contact details provided by customer

Refund Process

If a refund is approved, the amount will be processed to the original payment method within 24 hours, depending on the payment provider.

Need Help?

For any refund-related concerns, please contact FoodLink support with your order details. We aim to resolve genuine issues quickly and fairly.

Fair Policy. Honest Platform.

FoodLink is built for trust — no hidden rules, no confusion.

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